Privacy Policy

Privacy Policy

Total Water Products Limited – General Data Protection Regulation (GDPR)

The following information outlines what you can expect from us regarding protecting your privacy, the use of your data, sharing of information and complaints. Our privacy policy complies with GDPR (General Data Protection Regulation) enforced from 25th May 2018.

Personal data is data that can be used to identify you. This Privacy Policy sets out how we will use your data. You can contact us at Total Water Products Limited, Unit 6 Seaway Parade Industrial Estate, Baglan, Port Talbot, SA12 7BR, if you require any further information.

As your supplier we will we collect the following details from you:

YOUR COMPANY ASSOCIATED NAMES
YOUR CUSTOMERS NAME (IF APPLICABLE)
YOUR ADDRESS
YOUR CUSTOMERS ADDRESS (IF APPLICABLE)
YOUR COMPANY ASSOCIATED TELEPHONE, MOBILE AND FAX NUMBERS
YOUR CUSTOMERS TELEPHONE, MOBILE AND FAX NUMBERS (IF APPLICABLE)
YOUR COMPANY ASSOCIATED EMAIL ADDRESSES
YOUR BANK SORT CODE (IF SUPPLIED)
YOUR BANK ACCOUNT NUMBER (IF SUPPLIED)
YOUR VAT NUMBER

We will process your personal data:

  • As necessary to perform the provision of our goods and services:
    • To provide a quotation
    • To manage and perform the provision of our goods and services
    • To update our records
    • To contact you regarding the provision of our goods and services and to secure payment for our services
  • As necessary for our own legitimate interests:
    • For managing our business
    • For accounting and auditing purposes
  • As necessary to comply with our legal obligation:
    • When in a receipt of a request for your own personal data
    • For compliance with legal & regulatory requirements and related disclosures
    • For establishment and defence of legal rights
    • For activities relating to the prevention, detection, and investigation of crime
  • Based on your consent:
    • To send you marketing material where we have asked for your consent to do so

The consequences for withdrawal of consent, other than in the case of marketing materials, may be that we can no longer provide you with our goods and services.

Subject to applicable data protection law we may share your personal data with:

  • With all members of staff at Total Water Products Limited
  • With other persons or may help us provide our goods and services
  • With companies and other persons providing services to us
  • With our legal and professional advisors including our auditors
  • With government bodies and agencies in the UK (e.g. HMRC)
  • With HM Court Services to comply with legal requirements for the administration of justice
  • To protect the security and integrity of our business operations
  • If we restructure or sell our business or its assets or have a merger or re-organisation
  • With payment service providers

Your data is stored at our office, Unit 6 Seaway Parade Industrial Estate, Baglan, Port Talbot, SA12 7BR. Some data is held on hard copy at our secure premises and on our accounting system.
Your data will always be kept securely whilst with us and our providers.

Essential data will be stored for the duration of your business relationship with us and in accordance with legal and regulatory requirements after our agreement has ended.

If you consent us using your data for marketing purposes your data will only be stored until you give us further notice that you are no longer to be contacted with this type of material.

The right to be informed – You have the right to be informed about the collection and use of your data under GDPR guidelines as highlighted in the former sections of this privacy policy.

The right for accuracy – You have the right to have your personal data corrected if it is inaccurate and to have incomplete data completed.

The right of access – You have the right to make a written request to access your personal data. This includes the description of the personal data, the purposes for which it is being processed, recipients, retention period and rights of rectification, erasure, restriction, and objections.

The right to erasure – You have the right to request that businesses delete the personal data held that they hold on you in certain instances.

The right of restriction of processing – You have the right to obtain restriction of processing in certain instances as: when inaccuracy is contested, if processing is unlawful, if data is no longer needed, pending a right to object action.

The right to data portability – You have the right to obtain a copy of your personal data form the controller.

The right to object – You have the right to object to processing based on situations such as “profiling” and/or behavioural marketing.

Rights in relation to automated decision making and profiling – You have the right to object to decisions made solely by automated means such as automated profiling.

Your Rights – Marketing and Mailing Lists – We may contact you via email or Royal Mail with marketing related offers and updates. You will always be able to opt out from receiving this type of material by sending an email to [email protected] or by sending a letter to our address as above.

Total Water Products Limited works to an independently verified QMS System, and as such we work to a strict complaints procedure. Therefore, we meet the highest standards when collecting and using information. However, if you do have a complaint please bring it to our attention in writing to: Total Water Products Limited, Unit 6 Seaway Parade Industrial Estate, Baglan, Port Talbot, SA12 7BR.

You have the right to complain to the Independent Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law: ico.org.uk.

This policy will be regularly reviewed, and any changes will be able to be requested by contacting us: [email protected].